TERMS OF SERVICE
Article 1 — Purpose and Scope
1.1. These Terms of Service govern the use of hugion.com.au and purchases made through the website.
1.2. Any person who visits, uses, or places an order through the website shall be deemed to have accepted these Terms.
Article 2 — Use of the Website
2.1. The user agrees to use the website only for lawful purposes.
2.2. The user shall not:
a) Breach or attempt to breach website security;
b) Interfere with or damage the website’s technical infrastructure;
c) Provide false, misleading, or unlawful information;
d) Use the website in a manner that infringes the rights of others;
e) Copy or use website content without authorisation for commercial purposes.
Article 3 — Product Information and Content
3.1. Hugion makes reasonable efforts to ensure that product descriptions, prices, images, and stock information are accurate.
3.2. However, the website may contain typographical errors, technical errors, pricing errors, or delayed updates.
3.3. Hugion reserves the right to correct errors, update product information, modify content, and cancel orders where necessary.
Article 4 — Orders
4.1. The user confirms that all information provided when placing an order is accurate, current, and complete.
4.2. Hugion reserves the right to cancel or refuse orders in cases of stock unavailability, payment issues, incorrect pricing, misuse, suspected fraudulent activity, or system errors.
Article 5 — Prices, Promotions, and Discounts
5.1. Product prices and promotions may be changed without prior notice.
5.2. Promotions may be limited by time, stock availability, region, product type, or other stated conditions.
5.3. Hugion reserves the right to cancel orders affected by incorrect pricing or technical errors.
Article 6 — Payment
6.1. Payment must be completed through the payment methods available at checkout.
6.2. Orders will not be processed until payment has been successfully confirmed.
6.3. Payment transactions may be processed by third-party payment providers.
Article 7 — Shipping and Delivery
7.1. Shipping is carried out based on the delivery information provided by the customer at checkout.
7.2. Delivery times are estimates only and do not constitute a guaranteed delivery date.
7.3. The user is responsible for delivery issues arising from incorrect or incomplete address information.
Article 8 — Returns and Refunds
8.1. Return and refund requests must be sent to support.hugion@gmail.com.
8.2. Return eligibility shall be assessed based on the condition of the product, the reason for return, and applicable consumer protection laws.
8.3. Nothing in these Terms shall be interpreted as excluding or limiting the consumer’s mandatory legal rights.
Article 9 — Product Use
9.1. The user is responsible for using the purchased product in accordance with the instructions provided.
9.2. Hugion shall not be responsible for damages arising from misuse, improper use, careless handling, unauthorised modification, or use contrary to the instructions.
Article 10 — Intellectual Property Rights
10.1. All text, images, graphics, logos, product descriptions, designs, and other content on the website belong to Hugion or the relevant rights holders.
10.2. The user may not copy, reproduce, publish, distribute, or use such content for commercial purposes without Hugion’s written permission.
Article 11 — Third-Party Links
11.1. The website may contain links to third-party websites or services.
11.2. Hugion is not responsible for the content, security, privacy policies, or practices of third-party websites or services.
Article 12 — Limitation of Liability
12.1. Hugion does not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.
12.2. Hugion shall not be responsible for access issues caused by technical failures, internet interruptions, system maintenance, third-party service provider issues, or force majeure events.
12.3. To the extent permitted by law, Hugion shall not be liable for indirect damages, loss of income, loss of data, business losses, or consequential damages.
Article 13 — Privacy
13.1. The processing of users’ personal information is governed by the Privacy Policy.
13.2. By using the website, the user is deemed to have accepted the Privacy Policy.
Article 14 — Amendments to These Terms
14.1. Hugion reserves the right to update or amend these Terms of Service from time to time.
14.2. The updated version shall become effective once published on hugion.com.au.
14.3. Continued use of the website after the updated Terms are published shall constitute acceptance of the amended Terms.
Article 15 — Governing Law
15.1. These Terms shall be interpreted in accordance with applicable local laws and consumer protection regulations.
15.2. The consumer’s mandatory statutory rights remain fully reserved.
Article 16 — Contact
16.1. All questions, requests, and notices regarding these Terms must be sent to: