PRIVACY POLICY
Article 1 — Purpose and Scope
1.1. This Privacy Policy explains how Hugion collects, uses, stores, shares, and protects personal information of users who visit or make purchases through hugion.com.au.
1.2. By using the website or placing an order, you acknowledge and agree to the terms of this Privacy Policy.
Article 2 — Information We Collect
2.1. Hugion may collect the following types of personal information where necessary to provide its services:
a) Full name;
b) Email address;
c) Shipping address;
d) Billing address;
e) Order details;
f) Payment verification details;
g) Customer support communications;
h) IP address, device information, browser information, and cookie data.
2.2. Hugion makes reasonable efforts not to collect more personal information than is necessary for the operation of the website and fulfilment of services.
Article 3 — Methods of Collection
3.1. Personal information may be collected when the user:
a) Visits the website;
b) Places an order;
c) Creates or uses a customer account;
d) Contacts customer support;
e) Subscribes to email communications;
f) Interacts with cookies, analytics tools, or similar technologies.
Article 4 — Purposes of Use
4.1. Personal information may be used for the following purposes:
a) Receiving and processing orders;
b) Delivering products;
c) Sending order confirmations and shipping updates;
d) Providing customer support;
e) Managing returns, exchanges, and refunds;
f) Preventing fraud and misuse;
g) Improving the website and customer experience;
h) Complying with legal, tax, and regulatory obligations;
i) Sending marketing communications where permitted by the user.
Article 5 — Payment Information
5.1. Payments are processed through secure third-party payment providers.
5.2. Hugion does not directly store customers’ full credit card or debit card details.
5.3. Payment providers process payment information in accordance with their own privacy and security policies.
Article 6 — Sharing of Personal Information
6.1. Hugion may share personal information with third-party service providers only where necessary for the operation of the website and provision of services.
6.2. Such service providers may include:
a) Payment processors;
b) Shipping and logistics providers;
c) E-commerce platform providers;
d) Email and customer support tools;
e) Analytics and advertising platforms;
f) Legal, accounting, tax, or technical advisors.
6.3. Hugion does not sell customers’ personal information to third parties.
Article 7 — Marketing Communications
7.1. Where the user has provided consent, Hugion may send marketing emails regarding product updates, promotions, and special offers.
7.2. The user may unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting support.hugion@gmail.com.
Article 8 — Cookies and Tracking Technologies
8.1. Hugion may use cookies and similar technologies to operate the website, improve user experience, perform analytics, and measure advertising performance.
8.2. Further details regarding cookies are set out in the Cookie Policy.
Article 9 — International Data Transfers
9.1. Some service providers used by Hugion may process or store data outside the user’s country of residence.
9.2. By using the website, the user acknowledges that personal information may be transferred to and processed in countries where such service providers operate.
Article 10 — Data Security
10.1. Hugion takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
10.2. However, no method of electronic transmission or storage over the internet can be guaranteed to be completely secure.
Article 11 — Data Retention
11.1. Personal information may be retained for as long as necessary for order management, customer support, legal compliance, tax records, security, fraud prevention, and legitimate business record purposes.
11.2. When the purpose of retention no longer exists, personal information may be deleted, anonymised, or retained where required by law.
Article 12 — User Rights
12.1. Subject to applicable law, users may have the right to request access to, correction of, deletion of, or restriction of processing of their personal information.
12.2. Requests regarding personal information must be submitted to support.hugion@gmail.com.
Article 13 — Children’s Privacy
13.1. The Hugion website is not directed to children under the age of 13.
13.2. Hugion does not knowingly collect personal information from children under the age of 13.
Article 14 — Changes to This Policy
14.1. Hugion may update this Privacy Policy from time to time.
14.2. The updated version shall become effective once published on hugion.com.au.
Article 15 — Contact
15.1. For all questions or requests regarding this Privacy Policy, please contact: