ONLINE SALES AGREEMENT
Article 1 — Parties
1.1. This Online Sales Agreement is entered into electronically between the customer placing an order through hugion.com.au and Hugion.
1.2. Seller contact details are as follows:
Website: hugion.com.au
Email: support.hugion@gmail.com
1.3. By placing an order through hugion.com.au, the customer confirms that they have read, understood, and accepted the terms of this Agreement.
Article 2 — Subject of the Agreement
2.1. The subject of this Agreement is to determine the terms and conditions regarding the sale, payment, delivery, return, refund, exchange, and the rights and obligations of the parties concerning products purchased through hugion.com.au.
2.2. This Agreement applies to all product sales made through the website.
Article 3 — Product Information
3.1. The main features, price, available discounts, delivery options, and other relevant details of the products are presented to the customer on the product page.
3.2. Hugion makes reasonable efforts to ensure that product images, descriptions, technical specifications, and prices are accurate. However, minor differences may occur due to screen settings, product updates, packaging changes, or supplier-related variations.
3.3. The customer is responsible for reviewing the product description, price, delivery information, and order summary before completing the order.
Article 4 — Price and Payment
4.1. Product prices are displayed on the website in the currency stated at checkout.
4.2. Unless otherwise expressly stated, all prices are listed in AUD.
4.3. The customer agrees to pay the total amount displayed at checkout, which may include the product price, shipping fees, taxes, and any other applicable charges.
4.4. Orders are processed only after successful payment confirmation.
4.5. Payment transactions may be processed through secure third-party payment providers. Hugion does not directly store the customer’s full payment card details.
Article 5 — Order Confirmation
5.1. After the customer completes an order, order confirmation details may be sent to the customer by email.
5.2. Order confirmation does not mean that the product has been shipped.
5.3. Hugion reserves the right to cancel or refuse any order for legitimate reasons, including but not limited to stock unavailability, incorrect pricing, payment issues, suspected fraud, system errors, or misuse of promotional offers.
Article 6 — Delivery
6.1. Products are shipped to the delivery address provided by the customer during checkout.
6.2. The customer is responsible for providing complete and accurate delivery information.
6.3. Hugion shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect, incomplete, or inaccurate address information provided by the customer.
6.4. Delivery times stated on the website are estimates only and may vary due to courier performance, regional delays, customs processes, public holidays, weather conditions, or force majeure events.
Article 7 — Transfer of Risk
7.1. Risk in the product passes to the customer once the product is delivered to the address provided at checkout.
7.2. If a package is marked as delivered by the courier but cannot be located by the customer, the customer must contact Hugion at support.hugion@gmail.com for assistance.
Article 8 — Returns, Exchanges, and Refunds
8.1. Customers must submit return, exchange, or refund requests by contacting support.hugion@gmail.com.
8.2. Returned products must be unused, undamaged, complete, and in their original packaging unless the product is faulty, damaged, or otherwise covered by applicable consumer protection laws.
8.3. Return requests may be refused where the product has been used, damaged, returned with missing parts, or is no longer suitable for resale, except where the customer has mandatory legal rights.
8.4. The customer’s rights under applicable consumer protection laws remain fully reserved in cases of faulty, defective, damaged, or incorrectly supplied products.
8.5. Where a refund is approved, it will be processed through the original payment method. Hugion shall not be responsible for processing delays caused by banks, payment providers, or third-party financial institutions.
Article 9 — Damaged, Faulty, or Incorrect Products
9.1. If the product arrives damaged, faulty, or different from the item ordered, the customer must notify Hugion within a reasonable period by contacting support.hugion@gmail.com.
9.2. The notification should include the order number, a description of the issue, and, where possible, photo or video evidence.
9.3. Following review, Hugion may offer a repair, replacement, reshipment, or refund where appropriate and where required by applicable law.
Article 10 — Customer Obligations
10.1. The customer agrees and undertakes to:
a) Provide accurate order and delivery information;
b) Review product descriptions before placing an order;
c) Use the product in accordance with the provided instructions;
d) Inspect the product within a reasonable period after delivery;
e) Contact Hugion in writing if any issue arises regarding the order or product.
Article 11 — Limitation of Liability
11.1. To the extent permitted by applicable law, Hugion shall not be liable for damages arising from misuse, improper handling, unauthorised modification, or use of the product contrary to the instructions provided.
11.2. To the extent permitted by law, Hugion shall not be liable for indirect, incidental, consequential, special, or economic losses, including but not limited to loss of profit, loss of data, or business interruption.
11.3. Nothing in this Agreement shall exclude, restrict, or modify any mandatory consumer rights that cannot be excluded under applicable law.
Article 12 — Force Majeure
12.1. Natural disasters, war, strikes, pandemics, fire, technical failures, supply chain disruptions, customs delays, government actions, and other events beyond the reasonable control of the parties shall be considered force majeure events.
12.2. Hugion shall not be liable for delays or failure to perform obligations caused by force majeure events.
Article 13 — Amendments to the Agreement
13.1. Hugion reserves the right to update or amend this Agreement from time to time.
13.2. The version of this Agreement published on hugion.com.au at the time of purchase shall apply to the relevant order.
Article 14 — Contact
14.1. All questions, requests, or notices regarding this Agreement, orders, delivery, returns, refunds, or product support must be sent to: